Exponentially Elevating and Improving the Patient Experience

On episode 450 of The Nurse Keith Show nursing and healthcare career podcast, Keith interviews Dr. Kissinger Goldman, DP, MBA, a highly experienced emergency physician and sought-after patient experience consultant. In the course of their conversation, Keith and Dr. Goldman discuss the critical importance of communication and connection in order for the provider-patient relationship to lead to satisfying outcomes for all concerned. His new book, Dr. Goldman’s Guide to Effective Patient Communication, is a powerful resource for healthcare providers and organizations seeking to exponentially improve the patient experience.

Dr. Kissinger Goldman is a board certified Emergency Room physician, Director of Patient Experience for the Memorial Healthcare System Emergency Departments, and Assistant Medical Director of Memorial Hospital West ED, with over a decade of experience in leadership and direct patient care.

Soon after completing his training, Dr Goldman was tapped to work with other physicians at his hospital to improve patient experience, and developed a training program that is now used throughout the EDs at his healthcare system, resulting in improved patient experience scores to top decile. He subsequently began working as a patient experience consultant. In this role, he has helped healthcare organizations develop patient-centered care plans, improve patient-provider communication, and implement strategies to improve patient satisfaction.

Dr. Goldman is committed to working with healthcare organizations to create positive change. He believes that by focusing on the needs of patients and healthcare providers we can improve outcomes and deliver better care to those in need.

In addition to his clinical work, Dr. Goldman serves as Assistant Clinical Professor at Florida Atlantic University Medical School, Florida International University department of Emergency Medicine and Critical care, and Founding Clinical Faculty Member at Orlando College of Osteopathic Medicine. He is co-founder and Chief Strategy Officer of Primary Care Haiti, a non-profit dedicated to providing emergency response training to Haitian medical professionals.

Fluent in French and Haitian creole, conversational in Spanish, Dr. Goldman is currently learning Mandarin. Outside of medicine, he enjoys gardening, exploring the mountains, reading, exercising, and spending time with his family. He lives in Florida with his wife and three boys.

Connect with Dr. Kissinger Goldman:


Nurse Keith is a holistic career coach for nurses, professional podcaster, published author, award-winning blogger, inspiring keynote speaker, and successful nurse entrepreneur. Connect with Nurse Keith at NurseKeith.com, and on Twitter, Facebook, LinkedIn, and Instagram.

Nurse Keith lives in beautiful Santa Fe, New Mexico with his lovely fiancée, Shada McKenzie, a highly gifted traditional astrologer and reader of the tarot. You can find Shada at The Circle and the Dot.

The Nurse Keith Show is a proud member of The Health Podcast Network, one of the largest and fastest-growing collections of authoritative, high-quality podcasts taking on the tough topics in health and care with empathy, expertise, and a commitment to excellence. The podcast is adroitly produced by Rob Johnston of 520R Podcasting, and Mark Capispisan is our stalwart social media ringmaster and newsletter wrangler.

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