Taking Control of Our Personal Health Information

On episode 481 of The Nurse Keith Show nursing and healthcare career podcast, Keith interviews Jean Ross, MHA, BSN, RN, the co-founder of Primary Record, a nurse-designed app that helps families organize and collaboratively share their family’s health information across multiple platforms and electronic medical record systems. It’s a medical record jungle out there, and Primary Record is Ms. Ross’s answer to the growing confusion.

In the course of their conversation, Keith and Jean discuss the trends in healthcare that have led to us navigating the multitude of online patient portals and repositories of information that can make caring for ourselves and our loved ones a complicated and frustrating task. Ms. Ross also elucidates facts about the little-known 21st Century Cures Act, a law that stipulates that all healthcare consumers have a legal right to be able to view and download their online medical records. In fact, organizations that fail to provide such access can face enormous fines.

As a nurse, Jean Ross knows that providing better care starts with knowing the full story of patients. Her passion centers on supporting the family around complex patients who are instrumental in carrying out the plan of care in the home. She co-founded Primary Record after 12 years of critical care nursing and running a care coordination company, where she saw first hand the problems families and community businesses face when their health information does not follow them.

Jean serves as the chairwoman of Community Heath Network’s Indy Region Patient and Family Advisory Council, a volunteer on Indiana’s AARP legislative team, and a Dementia Champion with Dementia Friends Indiana. Jean is the eldest daughter of two aging parents, a mother of three sons, Jonas, Ian, and Otis, and the proud wife of Dr. Christian Ross.

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